Question 1

How long does standard shipping take?

Accepted Answer

Standard shipping takes 5–7 business days to all 48 contiguous US states. Orders placed before 2 PM EST are processed the same business day.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all orders over $75. Orders under $75 ship for a flat rate of $6.99. Express ($12.99) and Overnight ($24.99 via FedEx Priority) options are available at checkout.

Question 3

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, we ship to Alaska and Hawaii. Delivery typically takes 7–14 business days and a flat rate of $12.99 applies — the $75 free-shipping threshold does not apply to AK/HI orders.

Question 4

How do I track my order?

Accepted Answer

Once your order ships you will receive an email with a tracking number. You can also visit our Track Order page and enter your order code and email address from your confirmation email.

Question 5

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, American Express, and Discover — all processed securely through PayPal’s encrypted checkout.

Question 6

Is my payment information secure?

Accepted Answer

Absolutely. All transactions are processed by PayPal with SSL encryption. We never see or store your full card details on our servers.

Question 7

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all original tags attached. Email support@quickstartconnections.com with your order code to start a return.

Question 8

How long does a refund take?

Accepted Answer

Once we receive and inspect your return, refunds are processed within 5–10 business days and appear on your original payment method.

Question 9

What if my order arrives damaged?

Accepted Answer

Contact us within 7 days of delivery at support@quickstartconnections.com with your order code and a photo. We will send a replacement or issue a full refund at no cost to you.

Question 10

Can I cancel or modify my order?

Accepted Answer

Orders can be cancelled or modified within 2 hours of placement, before they enter processing. Contact us immediately at support@quickstartconnections.com and we will do our best to help.

Question 11

Do you ship internationally?

Accepted Answer

At this time we ship within the United States only, including Alaska, Hawaii, and U.S. territories. We hope to expand internationally in the future.

Question 12

What sizes do you carry and how do they fit?

Accepted Answer

Most of our tops, dresses, and knits are offered in XS–2XL, and our denim and trousers in waist sizes 24–34. Our pieces are cut for a relaxed, vintage-inspired fit; check the size chart on each product page for chest, waist, and hip measurements in both inches and centimeters.

Question 13

How should I care for my garments?

Accepted Answer

To keep that soft, lived-in feel, we recommend machine washing cold on a gentle cycle and tumbling dry low or laying flat to dry. Knits are best laid flat to keep their shape, and washing inside-out helps preserve graphic prints. Full care instructions are printed on each garment’s tag.

Question 14

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes! For bulk orders of 10 or more units or wholesale inquiries, email us at support@quickstartconnections.com and our team will respond within 1–2 business days.

Question 15

What if a product I want is out of stock?

Accepted Answer

Contact us at support@quickstartconnections.com — we restock popular pieces regularly and can let you know when an item becomes available again.